Privacy Policy

At Manipal University Online, accessible through manipaluniversityonline.com, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process, and share information when you visit our website, submit an enquiry, request information about a program, or otherwise interact with our services.

By accessing or using this website and voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide while using our website or submitting an enquiry form, including:

• Full name
• Email address
• Mobile/phone number
• City, state, or location
• Educational qualifications
• Graduation details and academic information
• Program or course preferences
• Preferred mode of fee payment
• Admission preferences and intended enrollment timeline
• Information submitted while requesting counselling or program assistance
• Any additional information voluntarily provided by you

We may also automatically collect certain technical information when you access the website, such as your IP address, browser type, device information, operating system, referring pages, pages visited, and website interaction data.

2. How We Use Your Information

The information collected through this website may be used to:

• Respond to your enquiries regarding online programs.
• Provide information about eligibility, fees, admissions, scholarships, EMI options, and other program-related details.
• Contact you regarding programs or services in which you have expressed interest.
• Provide counselling and admission assistance.
• Process and manage prospective student enquiries.
• Improve our website, services, advertising, and user experience.
• Analyse website traffic and marketing campaign performance.
• Send relevant informational, promotional, or service-related communications, subject to applicable consent requirements.
• Prevent fraud, misuse, or security incidents.
• Comply with applicable legal and regulatory requirements.

3. Communication and Counselling

When you submit your contact information through our website, enquiry forms, advertisements, or other communication channels, you may be contacted regarding your enquiry through phone calls, SMS, email, WhatsApp, or other appropriate communication channels, subject to applicable laws and consent requirements.

These communications may include information regarding program eligibility, fees, admission procedures, counselling, scholarships, financing/EMI options, application assistance, and other information relevant to your enquiry.

You may request that promotional communications be discontinued at any time through the available opt-out mechanism or by contacting us.

4. Lead Forms and Advertising Platforms

We may run advertisements and lead-generation campaigns through third-party platforms, including Meta and Google.

If you submit your information through an advertisement or lead form on a third-party platform, the information may first be processed by that platform and subsequently provided to us in accordance with the platform's terms and privacy practices.

We may use advertising and analytics technologies, including pixels, tags, conversion tracking, and similar technologies, to understand campaign performance and improve the relevance of our advertising.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide functionality, understand how visitors interact with the website, measure marketing performance, and improve user experience.

These technologies may collect information such as browser type, device type, IP address, pages visited, referring sources, and interactions with the website.

Where required by applicable law, non-essential cookies or tracking technologies will be used subject to appropriate consent.

Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect some website functionality.

6. How We Share Information

We do not sell or rent personal information to third parties.

Where reasonably necessary for the purposes described in this Privacy Policy, information may be shared with:

• Relevant educational institutions or authorized education partners where necessary to address an enquiry or facilitate an application.
• Counselling and admission-support teams.
• Technology, hosting, CRM, communication, analytics, and other service providers acting on our behalf.
• Advertising and analytics platforms used to measure and improve marketing performance.
• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required by applicable law.

Third-party service providers may process information only for legitimate purposes connected with the services they provide, subject to applicable contractual and legal obligations.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing requested services, maintaining appropriate business records, and satisfying applicable legal, accounting, or regulatory requirements.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our data-retention practices.

9. Your Rights and Choices

Subject to applicable law, you may have the right to request access to, correction of, updating of, or deletion of personal information held about you.

You may also withdraw consent for certain processing activities or request that promotional communications be stopped, where applicable.

Requests concerning personal information can be submitted using the contact information provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. Users are encouraged to review the privacy policies of external websites before providing personal information.

11. Children's Privacy

Our services and programs are not intended to knowingly collect personal information directly from children where such collection would be prohibited without appropriate authorization or consent.

If we become aware that personal information has been collected in circumstances requiring parental or guardian consent without such consent, appropriate steps may be taken in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Manipal University Online
Website: www.manipaluniversityonline.com
Email: info@online-manipal.com
Phone: +91 98309 36993
Address: Shashank Skills Academy (Authorised Channel Partner)
H/H-7, Aswininagar, V.I.P. Road, Baguiati
Kolkata, WB - 700 159, India